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Terms and Conditions

Returns Policy

You may return most new, unopened items within 14 days of delivery for a full refund or exchange, provided you have a copy of the original receipt or invoice. The China Shop will also return the shipping costs if the return is a fault of our error (you received an incorrect or defective item).

You should expect to receive your refund within two weeks of giving your package to the return shipper, however in many cases you will receive a refund more quickly.

If you need to return an item, please contact us via the Contact Us page on our website, or call 03 308 2757 or email us on info@thechinashop.co.nz with your order number.



We will ship Nationwide within New Zealand, and price is dependent on the size and weight of the item, and delivery address. Courier parcels will be sent via either Fastway or Courier Post and will be track and traced for safe and secure delivery. You can ensure all attempts will be made to ensure the safety of your product upon arrival from The China Shop, but damage on delivery will need to be taken up with the Courier Company.



Please allow three to five working days for delivery. Deliveries to rural addresses may take one or two extra days.



All pricing on The China Shop online website is in $NZ and includes GST unless otherwise stipulated. The China Shop reserves the right to amend their pricing schedule at any time without notice.



Please discuss warranty and repair issues direct with The China Shop by contacting them on call 03 308 2757 or email us on info@thechinashop.co.nz. This is due to differing warranty and service repair options from suppliers and manufacturers.


Credit Card Payments

If you choose to pay for your order with a credit card, the name that will appear on your statement will be The China Shop.
The China Shop is a New Zealand owned and operated business. We do not ship products outside of New Zealand


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Contact Us

The China Shop
174 Burnett Street
The Arcade
Ashburton 7700
Mid Canterbury
New Zealand

03 308 2757

Trading Hours

Monday - Friday:
9:00am - 5:30pm
10:00am - 1:00pm